Storage Coulsdon Terms and Conditions of Service
These Terms and Conditions govern the provision of removal and storage services by Storage Coulsdon to customers within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company requesting the services.
Services means any removal, transportation, handling, packing, storage, or associated services provided by Storage Coulsdon.
Goods means the items, belongings, furniture, and effects in respect of which the Services are provided.
Contract means the agreement between the Customer and Storage Coulsdon for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Coulsdon provides domestic and commercial removal and storage services, including the packing, loading, transport, unloading, and, where agreed, storage of Goods. The exact scope of the Services will be set out in the written quotation or confirmation issued to the Customer.
Any additional services requested after the initial booking, such as packing materials, dismantling or reassembly of furniture, special handling of fragile or bulky items, or extended storage, may incur additional charges. These will be communicated to the Customer prior to work being undertaken wherever reasonably possible.
3. Booking Process
3.1 Initial enquiry and quotation
Customers may request a quotation for Services by providing accurate information about the Goods, access conditions, locations, dates, and any special requirements. Quotations are usually provided based on the information supplied and, where necessary, a pre-move survey.
3.2 Accuracy of information
The Customer is responsible for ensuring that all information supplied is complete and accurate. If the information proves to be incomplete or inaccurate, Storage Coulsdon reserves the right to amend the quotation, adjust the service schedule, or, in serious cases, decline to proceed with the Services.
3.3 Acceptance of quotation
A Contract is formed when the Customer confirms acceptance of the quotation, either in writing or by other recorded means approved by Storage Coulsdon, and the booking is acknowledged by Storage Coulsdon. Any provisional dates are not guaranteed until a booking has been accepted and any required deposit has been received.
3.4 Changes to the booking
Any change to the booked date, addresses, or scope of the Services must be requested by the Customer as early as possible. Changes are subject to availability and may incur additional charges, which will be notified to the Customer.
4. Payments and Charges
4.1 Pricing
All prices are provided in pounds sterling and are based on the details given at the time of quotation. Unless expressly stated otherwise, prices include labour, vehicle use, and where applicable, storage charges, but exclude any third-party fees such as tolls, parking, permits, or congestion charges, which may be recoverable from the Customer.
4.2 Deposits
Storage Coulsdon may require a deposit to secure the booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation. Deposits are normally deducted from the final invoice unless otherwise agreed.
4.3 Payment terms
Unless otherwise stated in writing, payment for removal services is due in full no later than the last working day before the service date, and payment for ongoing storage is due in advance for each storage period. Storage fees are typically charged monthly or as otherwise specified in the Contract.
4.4 Overdue amounts
If the Customer fails to make any payment by the due date, Storage Coulsdon may charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received. Storage Coulsdon may also suspend or withhold Services, including denying access to stored Goods, until all outstanding sums are paid in full.
4.5 Increases in charges
For ongoing storage arrangements, Storage Coulsdon reserves the right to review and reasonably increase storage charges by giving the Customer prior notice. Continued use of the storage Services after such notice constitutes acceptance of the revised charges.
5. Cancellations and Postponements
5.1 Customer cancellations
The Customer may cancel or postpone the Services by giving written or recorded notice. Any deposit, fee, or charge that may be refundable will depend on the notice period given, as follows:
a. More than seven working days before the scheduled service date: any deposit paid may be refunded in full or applied to a re-booking at Storage Coulsdon's discretion.
b. Between seven and two working days before the scheduled service date: a cancellation or postponement fee may be charged, up to a reasonable percentage of the total quotation to cover allocated resources and administrative costs.
c. Less than two working days before the scheduled service date: Storage Coulsdon may charge up to the full quoted amount, particularly where it has incurred costs or declined other work to honour the booking.
5.2 Storage cancellations
For ongoing storage, the Customer must give reasonable notice, usually not less than one full storage billing period, of their intention to terminate storage and remove the Goods. Any prepaid storage fees are non-refundable unless agreed otherwise.
5.3 Cancellations by Storage Coulsdon
Storage Coulsdon may cancel or suspend the Services where:
a. The Customer has not provided accurate information or access as required.
b. The Customer has failed to pay any sums due.
c. It is unsafe or unlawful to carry out the Services.
Where Storage Coulsdon cancels without fault by the Customer, any prepaid sums for services not provided will be refunded.
6. Customer Obligations
6.1 Access and parking
The Customer must ensure suitable access to the property and adequate parking for vehicles. Any parking restrictions, permits, or special access needs must be communicated in advance. The Customer is responsible for any parking fines or penalties incurred as a result of inaccurate information or failure to obtain necessary permissions.
6.2 Packing and preparation
Unless packing services are specifically included, the Customer is responsible for securely packing and labelling all Goods in suitable containers. Fragile items must be appropriately protected. Storage Coulsdon is not liable for damage resulting from poor packing by the Customer.
6.3 Ownership and authority
The Customer warrants that they are the owner of the Goods, or act with full authority of the owner, and that no other person has a conflicting interest in the Goods. The Customer agrees to indemnify Storage Coulsdon against any claims from third parties regarding ownership of the Goods.
6.4 Prohibited items
The Customer must not submit for removal or storage any items that are illegal, hazardous, explosive, corrosive, perishable, or otherwise unsuitable. This includes but is not limited to firearms, ammunition, flammable liquids or gases, chemicals, plants, animals, foodstuffs, and waste materials. Storage Coulsdon may refuse to handle any such items and may arrange for their safe disposal at the Customer's expense.
7. Waste Regulations and Disposal
7.1 Compliance with waste laws
Storage Coulsdon operates in accordance with applicable UK waste regulations. The Customer must not present waste items for removal or storage unless this has been explicitly agreed as part of a waste collection or clearance service.
7.2 Unwanted items
If the Customer requires disposal of unwanted items, a separate chargeable service may be offered. Only permissible items will be collected, and disposal will be carried out using lawful and appropriate facilities. The Customer remains responsible for any waste presented that does not comply with relevant regulations.
7.3 Prohibited waste
Hazardous, clinical, or controlled waste cannot be removed without specific prior agreement and may be refused. Should any such items be discovered among the Goods, Storage Coulsdon may arrange for their isolation and lawful disposal, and the Customer will be charged for any associated costs and may be liable for any resulting fines or penalties.
8. Storage Terms
8.1 Storage facilities
Where storage services are provided, Goods will be stored in suitable facilities chosen by Storage Coulsdon. Storage may be in containers, units, or shared areas, and Storage Coulsdon reserves the right to move Goods within or between facilities for operational reasons, providing reasonable care is taken.
8.2 Access to stored goods
Access to stored Goods may be by appointment and may incur a handling or access fee. The Customer must give adequate notice of any requirement to view, add, or remove Goods from storage. Storage Coulsdon reserves the right to control access for security and safety reasons.
8.3 Non-payment and lien
In the event of non-payment of storage or other charges, Storage Coulsdon has a lien over the Goods and may withhold access until all outstanding sums are paid in full. If amounts remain unpaid after reasonable notice, Storage Coulsdon may sell or otherwise dispose of some or all of the Goods to recover the sums due, accounting to the Customer for any surplus after costs.
9. Liability and Limitations
9.1 Duty of care
Storage Coulsdon will exercise reasonable care and skill in providing the Services and handling the Goods. However, some risks are inherent in removal and storage activities, and the limitations below apply.
9.2 Excluded risks
Storage Coulsdon is not liable for loss or damage where:
a. It results from the Customer's failure to pack items properly when packing is not carried out by Storage Coulsdon.
b. Items are inherently fragile or have a condition that renders them susceptible to damage, including antiques, glass, or delicate equipment, unless special arrangements have been agreed.
c. Loss or damage arises from wear and tear, leakage, atmospheric or climatic conditions, infestation, or changes in temperature.
d. Loss or damage is caused by war, terrorism, civil commotion, natural disasters, or other events beyond reasonable control.
9.3 Limits on liability
Unless a higher value is declared and an enhanced liability option or insurance has been agreed in writing, Storage Coulsdon's liability for loss of or damage to the Goods, whether arising from negligence or otherwise, is limited to a reasonable amount per item and per consignment, subject to an overall cap aligned with typical industry practice.
9.4 Notification of claims
The Customer must notify Storage Coulsdon in writing of any apparent loss or damage as soon as reasonably practicable and in any event within a reasonable period after delivery or access to the Goods. Failure to notify within this period may prejudice investigation and could affect the handling of any claim.
9.5 Indirect and consequential loss
Storage Coulsdon is not liable for any indirect or consequential loss such as loss of profit, loss of use, or loss of opportunity arising out of or in connection with the Services, except to the extent that such liability cannot lawfully be excluded.
10. Insurance
10.1 Customer responsibility
The Customer is strongly advised to maintain adequate insurance cover for the full value of the Goods during removal and storage. Storage Coulsdon's standard liability is limited, and additional protection may be necessary to meet the Customer's requirements.
10.2 Optional cover
Where available, Storage Coulsdon may offer or arrange additional protection or insurance at the Customer's request. Any such arrangements will be subject to separate terms and conditions, and the Customer should ensure they understand any exclusions, excesses, or limits.
11. Delays and Force Majeure
Storage Coulsdon will use reasonable endeavours to perform the Services on the agreed date and within a reasonable time. However, times are not guaranteed, and delays may arise from traffic, weather, access issues, or other events beyond reasonable control. Storage Coulsdon is not liable for any loss arising from such delays, but will seek to minimise disruption where possible.
12. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Storage Coulsdon as soon as possible, providing full details of the concern. Storage Coulsdon will investigate and aim to resolve complaints fairly and promptly. If a dispute cannot be resolved informally, either party may consider appropriate alternative dispute resolution or legal action.
13. Data Protection and Privacy
Storage Coulsdon will collect and process personal information necessary to provide the Services, manage bookings, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. Information will not be sold to third parties, but may be shared with trusted partners or authorities where required for service delivery or legal compliance.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
15. General Provisions
15.1 Variations
Any variation to these Terms and Conditions must be agreed in writing by Storage Coulsdon. No verbal statements or representations shall override or vary these terms unless expressly confirmed in writing.
15.2 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.3 Entire agreement
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Customer and Storage Coulsdon concerning the Services and supersede any prior communications or understandings.
By booking or using the Services of Storage Coulsdon, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
