Coulsdon Storage Terms and Conditions

These Coulsdon storage terms and conditions set out the basis on which we provide self-storage services to customers in the UK. By making a booking, placing goods into a unit, or otherwise using the storage service, you agree to these terms. They are designed to be fair, practical, and clear, while reflecting standard legal and commercial expectations for storage services. If you do not agree with any part of these terms, you should not proceed with a booking or use of the facility.

In these storage terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer named on the booking. Where a business, individual, or authorised representative uses the service, that person confirms they have authority to bind the customer to these conditions. These Coulsdon Storage terms apply alongside any booking confirmation, unit allocation, site rules, and written notices provided by us from time to time.

We may update these conditions occasionally to reflect legal, operational, or regulatory changes. Any revised terms will apply from the date we notify you or publish them for future bookings, depending on the circumstances. Continued use of the service after a change means you accept the updated terms. If any part of these terms is found unenforceable, the remainder will continue to apply in full.

Booking Process

Bookings for Coulsdon Storage may be made through an approved reservation process and are subject to availability. A reservation does not guarantee a unit until it has been accepted by us and confirmed in writing or by electronic confirmation. We may request identification, contact details, payment information, and any information needed to verify lawful use of the storage unit. You must ensure that all information supplied during the booking process is accurate and complete.

At the point of booking, you must choose the size, type, and intended use of the unit. It is your responsibility to assess whether the space is suitable for your goods. We may offer guidance on unit dimensions, but any indication of size or suitability is for general information only and does not amount to a warranty. You remain responsible for ensuring the unit meets your requirements.

We reserve the right to refuse, suspend, or cancel a booking where we reasonably believe the service would be used in a way that is unlawful, unsafe, or inconsistent with these storage terms and conditions. This includes where the goods are prohibited, the customer fails verification checks, or the booking is made using inaccurate information. In some cases, we may also require a signed licence or agreement before access is granted.

Access and Use of the Unit

Once your booking is confirmed and payment arrangements are in place, you will receive instructions for access. You must keep access details secure and must not share them with any unauthorised person. You are responsible for all activity carried out under your booking, including by anyone you permit to enter the premises or use the unit on your behalf. We may withdraw access where necessary for safety, maintenance, security, or legal reasons.

Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include rent, deposits, administration fees, late payment fees, cleaning charges, disposal costs, lock replacement, or other reasonable amounts permitted by law and these terms. Our prices may vary depending on unit size, occupancy period, and service level. Any applicable taxes will be charged at the relevant rate.

You authorise us to collect payment using the payment method provided at booking or any updated method you notify to us. If payment fails, is reversed, or is otherwise not received when due, we may suspend access, apply late fees, or take reasonable steps to recover the outstanding balance. You must keep your payment details current and ensure sufficient funds are available for all recurring or agreed charges.

Cancellations, Termination, and Refunds

You may cancel a booking before the commencement date, subject to any cancellation rules stated at the time of booking. If a cancellation fee applies, it will be clearly stated in advance. Where the storage period has begun, charges may remain due up to the date your cancellation takes effect, and any refund will depend on the terms agreed, the notice given, and whether access has already been provided.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, provide false information, or use the unit for prohibited purposes. We may also end the agreement for safety, legal, or operational reasons, including where continued storage would put the premises, our staff, or other users at risk. On termination, you must remove all goods promptly and return any keys, access devices, or passes issued to you.

If you fail to remove your goods by the end of the storage period or after valid termination, we may take reasonable steps allowed by law to gain access, move, secure, sell, or dispose of the goods, subject to any required notice. Any net proceeds may be used to settle outstanding sums, and we may recover any shortfall from you. We will act reasonably and in accordance with applicable UK law when handling abandoned or unpaid-for goods.

Liability, Insurance, and Risk

You store goods at your own risk unless otherwise required by law or expressly agreed in writing. We are not responsible for loss or damage arising from your failure to package, store, or protect items properly, from the inherent nature of the goods, or from circumstances beyond our reasonable control. While we take reasonable steps to operate a secure storage facility, no system can guarantee absolute protection against theft, fire, water ingress, pests, or accidental damage.

Nothing in these Coulsdon storage terms and conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we will not be liable for indirect loss, loss of profit, loss of business, loss of opportunity, or consequential loss arising from use of the service. Our total liability will be limited to the extent permitted by law and, where applicable, to the amount paid for the relevant storage period.

You are responsible for arranging adequate insurance cover for your goods and for any items that may be damaged, stolen, or lost while in storage. We do not provide insurance unless expressly stated in writing. If you choose not to insure your goods, you accept the financial risk of doing so. You should ensure your policy covers the actual replacement value of stored items and any special conditions applicable to self-storage.

Waste Regulations, Prohibited Items, and Environmental Compliance

You must not use the unit to store waste for disposal, hazardous substances, or any item whose storage would breach UK law, environmental rules, or site safety requirements. This includes, without limitation, asbestos, explosives, flammable materials, toxic chemicals, gas cylinders, biological waste, stolen goods, or any item that emits fumes, leaks, or poses a contamination risk. The customer is solely responsible for ensuring all goods placed into the unit are lawful to store.

Any waste generated during use of the service must be removed by you and disposed of responsibly in accordance with applicable waste regulations. You must not leave rubbish, packaging, furniture, electronic equipment, tyres, paint, oils, batteries, or other controlled materials on site unless we have specifically authorised an approved disposal arrangement. If we incur costs because you leave waste behind or breach environmental rules, you must reimburse us in full.

We may inspect the contents of a unit where we reasonably suspect a breach of law, health and safety requirements, or these terms. If we find prohibited items, we may take action immediately, including removal, quarantine, disposal, informing relevant authorities, or terminating the agreement. You are responsible for all losses, claims, fines, penalties, and costs arising from your use of the service and any breach of waste or environmental obligations.

Customer Responsibilities

You must use the unit responsibly, keep it locked, and ensure the contents are packed and stacked safely. Goods should be elevated where appropriate, protected from moisture, and arranged so they do not create hazards or damage to the unit, the building, or other users’ property. You must not carry out repairs, alterations, or activities inside the unit unless we have specifically agreed to them in writing.

You must promptly notify us of any change to your contact details, payment information, or authorised users. Where your goods are subject to legal restrictions, ownership disputes, court orders, or security interests, you must tell us before storage begins. You confirm that you are either the owner of the goods or authorised to store them and that the goods are free from rights of third parties, unless disclosed to us in writing.

We may require you to comply with reasonable site procedures, including health and safety instructions, security checks, and loading rules. Failure to follow these requirements may result in restrictions on access or termination of the agreement. These measures are intended to protect customers, staff, property, and the integrity of the storage environment.

Inspection, Relocation, and Operational Changes

We may relocate your goods to another unit of similar size if this is necessary for maintenance, safety, emergency response, or operational reasons. We will use reasonable care in doing so and will notify you where practicable. Such relocation does not materially change your obligations under these terms, although any replacement unit may differ in location or configuration.

We may also need to inspect or access a unit without prior notice in an emergency, where we believe immediate action is required to prevent injury, damage, or unlawful activity. In non-emergency situations, we will usually provide reasonable notice where access is needed for maintenance, inspection, or legal compliance. You acknowledge that temporary interruptions to access may occur and do not automatically entitle you to compensation.

If the service is suspended because of events outside our reasonable control, including fire, flood, power failure, industrial action, legal restrictions, or similar events, we will act reasonably to restore normal service. We will not be liable for delays or failure to perform obligations caused by such events where this is permitted by law.

General Legal Terms

If we do not enforce any right or remedy immediately, that does not mean we have waived it. Any waiver must be in writing to be effective. You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign or subcontract our rights where lawful and appropriate to do so.

These Coulsdon storage terms form the entire agreement between you and us in relation to the service, unless supplemented by written booking details or site-specific conditions. If there is any inconsistency, the order of precedence will be: written agreement, booking confirmation, site rules, then these terms. Each provision operates separately, so if one part is invalid or unenforceable, the rest remains effective.

The headings used in these terms are for convenience only and do not affect interpretation. Any reference to a statute or regulation includes amendments, replacements, or re-enactments made from time to time. Where these terms require something to be “in writing”, this includes email and other electronic records, unless the law requires a different form.

Governing Law and Jurisdiction

These terms, and any dispute or claim arising from them or the use of the storage service, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these storage service terms, except where mandatory consumer rights provide otherwise. Nothing in this clause removes any protection you have under applicable UK consumer law.

By using Coulsdon Storage, you acknowledge that you have read, understood, and agreed to these terms and conditions. You accept that the service is provided on the basis set out above and that your continued use of the storage unit constitutes ongoing acceptance of the current terms. If you have any legal concerns, you should seek independent advice before proceeding with a booking.